Refund policy
Return and Refund Policy
RN ECOM LLC 5830 E 2nd St, Ste 7000, Casper, WY 82609, United States
1. Overview
At RN ECOM LLC, customer satisfaction is our priority. If an item you purchased doesn't work out, you may return it under the conditions described below.
2. Return Window
You have 30 calendar days from the date you received your order to request a return.
After this period, we are unable to offer a return or refund.
3. Eligibility Requirements
To be eligible for a return, your item must be:
- Unused, unworn, and unwashed
- In its original condition, with all tags attached
- In the original packaging (if applicable)
- Accompanied by proof of purchase (order number or receipt)
Items not eligible for return:
- Custom or made-to-order items
- Sale or final-sale items (unless stated otherwise)
- Opened hygiene or intimate products
- Gift cards
4. How to Start a Return
To initiate a return:
- Contact our customer service team at contact@thepackly.com
- Provide your order number and the item(s) you wish to return
- State the reason for the return
- You will receive a confirmation email with return shipping instructions
Returns sent without prior authorization will not be accepted.
5. Return Shipping Costs
- If the return is due to our error (defective, incorrect, or damaged item), we cover the return shipping cost.
- If the return is due to a change of mind, the customer is responsible for return shipping costs, unless otherwise stated.
6. Refunds
Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will also notify you whether your refund has been approved.
If approved, your refund will be processed within 5 to 10 business days, to your original method of payment.
Original shipping fees are non-refundable, except in cases where the return is due to our error.
7. Exchanges
We accept exchanges for defective or damaged items. To exchange an item for the same product in a different size or color, please contact our customer service team.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery, including photos of the issue, so we can resolve it quickly.
9. Refused Returns
RN ECOM LLC reserves the right to refuse any return that does not meet the conditions outlined in this policy.
10. Contact Us
For any questions regarding this Return and Refund Policy, please contact us:
RN ECOM LLC 5830 E 2nd St, Ste 7000 Casper, WY 82609, United States Email: contact@thepackly.com
This policy may be updated at any time. We encourage you to review it periodically.